EZ Script Program Pharmacy Technician AdventHealth RxPlus

Location Address: 582 Monroe Rd Suite 1412 Sanford, FL 32771

Top Reasons To Work At AdventHealth RxPlus

• Great benefits
• Immediate Health Insurance Coverage
• Career growth and advancement potential

Work Hours/Shift:

• Full-Time, Monday â“ Friday
• 8:30am â“ 5:00pm

You Will Be Responsible For:

• Maintains an awareness of patient profile notes and reads and follows through with all necessary actions. Plays a role in maintaining effective records, adding new relevant information to the patientâ™s profile to be communicated to the entire staff as necessary.
• Contacts physicianâ™s office for any clarification, within registered pharmacy technician scope of practice guidelines, regarding missing prescription information and follows up with inquiring in a timely manner based on pharmacy processes, contacting the patient as necessary.
• Thoroughly understands the prescription plan and communicates with members or physicianâ™s offices any questions regarding prescriptions, prior authorization process or step therapies.
• Explains the EZ Script program in an easily understood manner based on memberâ™s knowledge of prescription program to facilitate prescriptions being sent to the mail-order
• Communicates effectively with any customer or team member regarding prescription questions or follow-up.
• Answers transfer calls into the call center in a courteous and timely manner, contributing to reduced abandonment rate and overall patient satisfaction.
• Verifies that all member and dependent information is updated and accurate including address, allergy information, phone number, and payment method.
• Outbound outreach to patients via phone and/or email inquiring about recent prescriptions that may need to be filled at the mail-order.
• Records all data for EZ Script program including prescription information and statistics and forwards the information to the appropriate staff member.
• Communicates any information relative to the prescription request within the profile notes to be viewed by Processing, QA, Pharmacist, Bookkeeping, Filling and Shipping staff.
• Acts as a level of support for call center for specialized calls as assigned based on call volume and business needs.
• Keeps record of daily EZ Script claims and ensures all necessary information is provided to pharmacists in order to complete the prescription transfer when necessary.
• Completes new prescription requests for the mail-order based on information from insurance claims and/or information from patients
• Works within mandated registered pharmacy technician scope of practice guidelines.
• Other duties as assigned

What You Will Need:

• High School diploma or equivalent.
• 1 year of retail or mail-order pharmacy setting.
• A current Florida Board of Pharmacy Technician Registration, RPT. Must complete state required continuing education requirement for registration.
• 2 years of retail or mail-order pharmacy experience, preferred

Job Summary:

The EZ Script Program Technician performs a wide range of supportive duties to assist the pharmacy in preparing and dispensing medication so that patients receive consistent care. This position works directly with members and doctorsâ™ offices to facilitate prescriptions being sent to the mail order pharmacy for processing. This role is required to understand all pharmacy processes relating to prescription order entry, claims adjudication, fulfillment and shipping prescriptions. In addition, this position will prepare prescription requests based on insurance claims information and member information.