Primary City/State:

Department Name:

Work Shift:

Job Category:

Primary Location Starting Range:

In accordance with Colorado's EPEWA Equal Pay Transparency Rules.

Banner Pharmacy Services division provides excellent patient care across our entire continuum through convenient access, improved medication outcomes and innovative pharmacy practices. Banner Pharmacy Services will be recognized nationally as a clinical leader and trusted partner in proactively providing innovative pharmacy services through excellence in integration, care coordination, medication management and service to make a difference in people's lives. Banner is expanding its focus from being a hospital company to a clinical quality company focused on population health management. Clinical Pharmacy Services are also included in this robust new service line and are responsible for the management of the Banner formulary, development of standardized system wide clinical pharmacy services, and management of adverse drug event preventions. Clinical Pharmacy Services provides collaborative drug therapy management and educational interventions in patient care to optimize medication therapy, improve outcomes, promote wellness, and disease prevention.

POSITION SUMMARY
This position provides support to a team of clinical pharmacists in population health management. The technician will work under the supervision of clinical pharmacists. Primary responsibilities include pre-screening and support functions for Medication Therapy Management and Prior Authorizations. Other support functions include data gathering and entry, electronic document filing and electronic faxing. Additional responsibilities may include scripted phone calls to patients and/or physician offices.

CORE FUNCTIONS
1. Input and maintain data and documents in computer system, using programs to include, but not limited to, SharePoint, Word, Excel, Visio, and Fortis.

2. Consolidate data to prepare reports for use by the Population Health Pharmacy Team. Allows for successful communication with Banner Providers for formulary alignment and increasing STAR Measures.

3. Research and evaluate initial clinical data necessary for the pharmacist to review and complete a prior authorization. This includes calling and/or faxing referring provider to obtain clinical information needed for the pharmacist to make determinations on Prior Authorizations in a timely manner.

4. Serves as a liaison between the patient and the pharmacist. Processes incoming, outgoing and interdepartmental calls, faxes and emails and responds to caller requests in a professional, confidential and courteous manner.

5. Gathers information to get a complete medication history using dedicated reports, patient records, physician/provider notes and medication usage documents. Contacts patients to complete a medication history, following pharmacist scripted protocols, to allow for successful Medication Therapy Management (MTM) Sessions between the pharmacist and the member.

6. Documents medication history and allergies in the electronic health record according to established procedures. Notifies pharmacist of medication history completion.

7. Works independently under regular supervision. Uses structured work procedures and independent judgment to solve problems and achieve high quality levels. Work output has a significant impact on business goal attainment. Customers include patients, pharmacists, providers, non-physician providers, other health care team members, health plan representatives and medical office staff for the purpose of integrating services, improving patient care and ensuring effective communication systems.

MINIMUM QUALIFICATIONS

Requires pharmacy technician licensure in the state of practice (where applicable). Pharmacy technician certification required.

Must demonstrate 1 to 2 years of experience performing pharmacy technician duties in an Acute Care, Community Pharmacy, or Managed Care environment. Must have good written and verbal communication skills for interfacing with all levels of staff, physicians, patients and other contacts.

Must have knowledge of computer software, particularly medication information system software, Microsoft applications especially Excel, and must be able to prioritize tasks in a complex work environment.

PREFERRED QUALIFICATIONS

Prior Call Center experience preferred. Prefer independent worker, with good organizational, problem solving and some advanced computer skills.

Additional related education and/or experience preferred.