The Clinical Pharmacy Technician will play a central role in providing clinical pharmacy services to optimize outcomes and increase safety. Appropriate administrative, clerical, and basic clinical support will be provided by the CPT to further these initiatives. This position requires communication with patients, family members, and/or caregivers to assist with medication related issues, cancellation or rescheduling patient appointments or follow-up for delinquencies. Major duties include, but not limited to: Handle all incoming telephone calls from patients, family members, and /or caregivers regarding inquiries and/or complaints; Assist in scheduling patient appointments and follow-up on patients who are delinquent for follow-up; Provide clinic support by assisting with faxes and mailings, preparing patient education materials, filing documents, and maintaining supplies at appropriate levels; Reviewing CPRS for approved CITC consult. Receiving and triaging lab results, prescriptions, CITC provider notes, completed NF requests faxed from the community; Documenting non-FHCC lab values in electronic medical records and reviewing or researching approved CITC consults; Following a defined protocol to evaluate lab values and determine follow-up intervals for patients on medication with lab values within therapeutic range; the VA criteria for use (CFU) on CITC prescriptions, formulary medications, non-formulary medications; Data collection and analysis to support the Pharmacy and Therapeutics Council. This may include data associated with medication use evaluations, medication errors, non-formulary requests, care in the community (CITC), and adverse drug events; Providing administrative support for the OPPE process for the clinical pharmacy section; Answers pharmacy phone calls timely and triages them appropriately; Collects, trends, and reports drug use evaluation (DUE) data for quality improvement purposes as required. Actively assists in quality improvement activities by participating in Medical Center and service-level process assessment and action teams and continually seeks to improve services; Identifies basic therapeutic problems such as duplicate therapy with drugs in the same class and alerts the Clinical Pharmacy Specialist (CPS) or Clinical Pharmacist (CP) to the possible need for clinical intervention. May perform other duties as directed. DRIVING REQUIREMENTS This position requires some travel to CBOC's in the surrounding area. Incumbent must possess an active, un-restricted state issued drivers license. Work Schedule: 8:00am - 4:30pm, Monday - Friday Financial Disclosure Report: Not required ***THIS IS A BARGAINING UNIT POSITION***
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.