Are you seeking a new opportunity where you can apply your in-depth knowledge of the pharmacy world? Do you love the customer service aspect of being a technician? Check out what we're doing at Liberty Software!
Liberty Software is seeking a customer service champion and pharmacy professional with an aptitude for solving problems to join our Client Services team as a Client Services Representative. Our Client Services Representatives act as the “Voice of Liberty” to handle incoming questions and provide superior customer service. Often Liberty Software’s pharmacy customers need help with tough questions about insurance adjudication, pricing, compound setup, and issues that require troubleshooting.
Liberty Software caters to a variety of pharmacies’ needs, and therefore is seeking an individual with a broad range of pharmacy knowledge. Liberty Software takes great pride in being set apart for its client relations and support, and expects its Client Services Representatives to strive for stellar service and continuous improvement in every interaction.
Job Responsibilities Include:
Become an expert on Liberty’s software in order to answer questions and guide clients in best practices for their specific needs
Operate as the first point of contact for incoming calls and tickets from pharmacy clients
Assist with and correct issues that pharmacy customers report
Escalate calls appropriately to Technical Team or Account Management team when necessary
Document each phone call and the actions performed in tracking software
Provide unmatched customer service in every client interaction
This is an in-person position based in our Southlake, Texas location, just minutes north of DFW airport.
Liberty Software offers its team members a generous benefits package, with 100% employer-paid premiums for employee-only health, dental, and vision plans from DAY ONE, PTO accruals from DAY ONE, free snacks and drinks in the breakroom, and so much more. Apply today!
At least two years of pharmacy/pharmacy technician experience required, with three to five years being preferred
Certified Pharmacy Technician certification a plus
Independent pharmacy knowledge a plus
Professional and friendly demeanor is a must
Demonstrated ability to communicate by phone and email to members at all levels of client organizations - including pharmacy owners, pharmacists, technicians, and clerks
Proven ability to shift between multiple tasks as needed
Strong attention to detail
Strong written and documentation skills are necessary
Excellent listening and critical thinking skills
Experience using Liberty's software a plus
Basic computer skills and comfort learning new software products needed
Internal Number: 001
About Liberty Software
Liberty Software offers top-of-the-line pharmacy management software and stellar customer service to pharmacies across the United States. See how we can help your pharmacy at www.libertysoftware.com!