Community Care Pharmacy Technician (CCPT) maintains Pharmacy Technician Certification Board (PTCB), provides administrative support and works collaboratively with other members of an expanded health care team including community providers, pharmacists, social workers, dietitians, behavioral health staff etc. creating a smooth process for management of Community Care Network (CCN) prescriptions. Incumbent may work evenings, weekends and holidays as priorities demonstrate a need. Duties include but are not limited to: Community in Care Activities: Develops and maintains effective and efficient communication with Veterans, integrated community care team members, VA Medical Centers, contract providers and community providers. Works collaboratively with staff at the Medical Center, contract vendors, Medical Center affiliates, community providers, and any third- party administrators to coordinate CCN prescriptions. Serves as a liaison between VASNHS and any third-party administrator and works with veterans in coordinating care. Educates community providers about pharmacy services, rules and regulations governing eligibility, and practical knowledge of the standard procedures. Dispensing Activities: Supports and ensures the Service and Medical Center policies, procedures and guidelines, government regulations, and profession/technical standards concerning drug control, drug security, and drug accountability (including medical supplies) are always maintained. May be the first line of communications between the Service and Veteran, caregivers, clinical staff or administrative staff to service Veteran needs either in person or by phone. He/she may answer routine questions regarding availability of drugs and dosage forms. Questions pertaining to professional areas such as chemistry, pharmacology, clinical needs of Veterans and specific or complex drug information will be referred to a pharmacist. The attitude, conduct, and appearance and work performance of the technician will contribute positively to the successful operations and efficiency of the Service. Performs pharmacy technician functions that require an application of routine knowledge of pharmaceuticals and pharmacy practices. Fills orders accurately, selecting a drug product or medical supplies prescribed by trade or generic name, and assembles completed orders for pharmacist review and check. Filling orders involves counting, prepackaging, reconstituting, measuring and selecting required medication items or components, and labeling with prescription label and appropriate auxiliary labels. If the item is not immediately available in the requested amount or strength, takes appropriate action to notify procurement staff as well as the Veteran/provider when necessary. Operates and provides routine stocking and maintenance of automated dispensing devices and software (ScriptPro, Pyxis, BoxPicker, TCGRx Dispense, etc.) to facilitate timely and accurate pharmacy dispensing. Follows all guidelines and procedures to access the automated dispensing, data collection and documentation, and patient safety features of the systems. Telephone Advice/Administrative Duties: Receives telephone calls from Veterans through the automated call distribution system. Answers Veteran inquiries in technical nature and related to general processes. Refers clinical and other questions requiring decision making to higher level technicians or pharmacists as appropriate. Documents Veteran interactions and communicates with providers in EHR when necessary. Provides patient education via telephone on medication refill process, use of automated telephone system and general information on outpatient services. Uses EHR to retrieve information appropriately when needed to answer Veteran inquiries. Treats all Veteran contacts with respect and diligence. Seeks to solve Veteran's problems including referral to other VA resources when needed. Strives to answer and resolve calls promptly and efficiently to meet Service and Medical Center telephone care timeliness guidelines Work Schedule: Rotating schedule to include nights, weekends, and holidays Financial Disclosure Report: Not required
Internal Number: 599301100
About Veterans Affairs, Veterans Health Administration
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.