Pharmacy Customer Service Technician AdventHealth RxPlus
Location Address: 582 Monroe Rd Suite 1412 Sanford, Fl 32771
Top Reasons To Work At AdventHealth RxPlus
Immediate Health Insurance Coverage
Career growth and advancement potential
Full Time, Monday – Friday
9:30am – 6:00pm
You Will Be Responsible For:
Enters new prescription orders assuring that all information is correct including proper patient, drug, medication directions, refills, and physician are selected at order entry.
Selects correct medications when processing or filling a prescription (checks NDC code) ensuring the prescription is filled correctly and does not activate drugs into inventory without the assistance of the buyers.
Processes and records all data for refill write-ups, IVR, and WEB refills on a daily basis communicating progress with supervisor, ensuring service standards are met.
Contacts physician’s office for any clarification, within registered pharmacy technician scope of practice guidelines, regarding missing prescription information and follows up with inquiring in a timely manner based on pharmacy processes, contacting the patient as necessary.
Explains the EZ Script program in an easily understood manner based on member’s knowledge of prescription program to facilitate transfer of prescription to the mail-order.
Understands the prescription plan thoroughly and communicates with customers or physician’s offices any questions regarding prescriptions, step therapy/prior authorization processes, price quotes, and high cost generic medications
Answers transfer calls into the call center in a courteous and timely manner, contributing to reduced abandonment rate and overall patient satisfaction.
What You Will Need:
High School diploma or equivalent.
1 year of retail or mail-order pharmacy setting.
A current Florida Board of Pharmacy Technician Registration, RPT; or to be obtained within first year of employment as a technician. Must complete state required continuing education requirement for registration
2 years retail or mail-order pharmacy setting, preferred
National Pharmacy Technician Certification, CPhT; complete national required continuing education requirement for registration, preferred
The Customer Service Technician performs a wide variety of supportive duties to assist the Pharmacist in preparing and dispensing medication so that patients receive consistent care. This position is responsible for the timely processing of prescription refills and answers incoming calls into the pharmacy call center. In addition, the customer service technician assists in the print/processing, accounting function of the pharmacy and contacts members for prescription follow up as assigned. Works only under the supervision of a registered Pharmacist and does not perform duties that can only be legally performed by a registered Pharmacist.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.