This position functions within the Pharmacy Service at the Columbia VA Health Care System located in Columbia, South Carolina. The Columbia VA Health Care System is currently recruiting for the position of Call Center Pharmacy Technician. The incumbent will be assigned to the pharmacy call center. The incumbent will provide prompt, direct, and comprehensive telephone support to veteran patients regarding prescription related issues and concerns. Telephone support activities include: inquiries on refill and mailed prescription status; clarification related to medication refill frequencies, refill compliance, and eligibility; processing medication refills; submitting medication renewal request; inquiries on address, telephone number, and allergy information verification; communication and clarification regarding prescription window and mail processing; and communication regarding the processing of medications originally prescribed at another VA facility. Clinical activities include: evaluating refill compliance and notifying the appropriate provider; identifying potential medication problems and assisting with resolution and/or alerting the pharmacist to possible need of clinical intervention (i.e. Drug-drug interactions). Quality performance improvement activities include: participating in performance improvement activities and monitoring documentation; readily identifying potential opportunities to enhance patient care and/or operational functionality and sharing recommendations with lead call center pharmacy technician. Finally, the call center pharmacy technician is responsible for participating in assigned educational programs and activities. Performs other duties as assigned by management. Work Schedule: Monday - Friday, 7:45am-4:15pm. Tour of duty subject to change based on needs of agency Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.